SHOP POLICIES

THE BUYER IS RESPONSIBLE FOR READING OUR PRODUCT AND SHOP RULES IN FULL BEFORE PURCHASING ANYTHING ON THE SITE.

CANCELLATIONS 

We do not accept cancellations on custom orders once they have been started. Deposits on orders that have not been started are non-refundable.

CUSTOM ORDER PROCESS

Please see the pricing page here on the website for a list of customizable products and general idea of pricing. Please note pricing may change depending on the design. If you do not see the item you are wanting made, please email me before purchasing a custom spot. If custom order spots are sold out, feel free to email me about getting on a waiting list. Custom spots are first come, first serve.

Once you have placed an order for a custom spot, email me at bkleathercompany@gmail.com with your order number and what you're looking to have made. Please include any customizations/specific details you want on your items. After the design is finalized, I will get you a total price for your order. Your deposit will come off your order total. Please be sure to email me with the details of the item you are wanting made within 48-72 hours of purchasing the custom order slot. If I do not receive an email in the 48–72-hour timeframe, I reserve the right to cancel your order. Please note, deposits are non-refundable.

Things to include in your email: Order number, what item or items you would like to have made, design specifications (ex. a full floral belt with roses, or a circle purse with flowers and hummingbirds), and the customizations you would like (ex. brands, names, initials, logos.) Please include a photo of your brand(s) you would like to add. Inspiration photos are welcome but please do not expect me to copy another makers work and remember that each maker has his or her own style. Once I receive this email, I will give you an order total and I will send a drawing proof of the design with any customizations to be sure you are happy with it. If any changes need to be made to the design this is the time to make them. Once the pattern goes on the leather there is nothing I can do to change it.

Upon receiving the invoice for custom order balances, please pay within 48-72 hours. Payment plans are absolutely available upon request. Of course, life happens and we all are busy, but if balances are not paid for (or we have not talked about a payment schedule) within two weeks (14 days) of being invoiced, you risk the chance of forfeiting your product(s). I will send invoice reminders to try and help avoid this issue. Please remember all deposits are non refundable so make sure to pay your balance!

Lastly, I am a one woman show and I take as many orders as I can handle at a time. The designated turnaround period is an estimated time and may extend beyond originally quoted time. If you need your items by a specific date please let me know and I will do my best to make that happen, but I can not guarantee that it will. If there are any delays on my end, I will reach out to you. Thank you for understanding that I work as quickly as I can while still creating a quality piece for you. If you have any questions or concerns with your order, please email me.

SHIPPING 

We ship VIA USPS. Please provide a physical address when ordering. If you need the order shipped through UPS or FedEx please email me when ordering.

When placing an order please make sure you provide the correct shipping address. If the wrong address is on your order and you did not notify us it will go to the wrong destination.

Once I drop your order off I will send the tracking number for your item to your email.

If you have any issues with tracking your item after it has left our shop, please contact USPS first to locate your package before contacting me.

Please email me if you have and questions.